An Oshawa resident issues a caution to homeowners following Durham Region’s refusal to cover $1,600 in plumbing expenses resulting from a city-owned tree. Bev Fiddler asserts that the region is unfairly enforcing its bylaw, penalizing her and her spouse for promptly addressing damage they did not cause.

Fiddler recounts the incident on January 3 when she observed a sink blockage while doing laundry in the basement at 8:30 p.m. Despite attempting to clear the blockage with a plunger, they discovered raw sewage in the water that resurfaced. Water began overflowing from the sealed water main drain in their basement’s electrical room, prompting them to take immediate action by mopping up the water and engaging an emergency plumbing service.

Upon inspection, the plumber identified a substantial tree root obstructing the water main, attributing responsibility to the City of Oshawa for the tree located approximately nine meters from their residence. The city’s bylaw stipulates that the region will address sewer services, including unblocking, but any independent or unauthorized cleaning by residents will not be reimbursed.

After settling the plumbing bill, Fiddler contacted the city, which agreed to seal the water main to prevent further damage. The city advised her to file a claim for reimbursement on the region’s website. However, by July, Fiddler had not received a response from the region. Upon follow-up, she was informed of the denial on January 27, though she claims not to have received the email.

Feeling blindsided by the region’s bylaw, Fiddler expressed frustration over the lack of flexibility and empathy towards homeowners’ situations. She highlighted that their swift response aimed to prevent property damage, especially since the incident occurred on a Friday night, leaving them with limited options.

Despite the region’s refusal to reimburse her claim, Fiddler sought the City of Oshawa’s assistance in removing the tree to avert future issues. While city staff visited her property in August and trimmed the exposed tree roots, they declined to remove the tree citing its lack of damage or disease.

Fiddler, now retired, emphasized the financial strain imposed by the unexpected plumbing costs, underscoring the challenges faced by residents who may not have the means to address such emergencies. She expressed disappointment in the region’s handling of her claim, which she believes was unjust given the circumstances.

Efforts to seek recourse through city councillor Brian Nicholson have been fruitless, with the matter reportedly under staff review. Despite ongoing discussions, Durham Region reiterated that Fiddler’s claim remains closed following the denial, with no immediate plans for resolution in the 2026 budget.